Customer Experience Manager

Overview

The Customer Experience Manager provides account management and high-level technical support to project teams and customers and oversees the planning, implementation, and tracking of an assigned strategic account. The Customer Experience Manager will oversee the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

The Customer Experience Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience.

Responsibilities

• Proven work experience as a Customer Experience Manager, Project Manager, or similar role.
• Experience delivering client-focused technical solutions to meet customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining attention to detail.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Experience in problem-solving and negotiation.
• Strong client-facing and communication skills.
• Advanced technical troubleshooting capabilities.
• Collaborative skills to work with the development team, sales team, and operations team.
• Ability to thrive in a fast-paced, high-pressure environment.
• Solid experience with Property Management Software preferred.
• Bachelor's Degree in a technical field preferred

A little more about you...

• Proven work experience as a Customer Experience Manager, Project Manager, or similar role.
• Experience delivering client-focused technical solutions to meet customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining attention to detail.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Experience in problem-solving and negotiation.
• Strong client-facing and communication skills.
• Advanced technical troubleshooting capabilities.
• Collaborative skills to work with the development team, sales team, and operations team.
• Ability to thrive in a fast-paced, high-pressure environment.
• Solid experience with Property Management Software preferred.
• Bachelor's Degree in a technical field preferred